Friday, December 7, 2018

All users IRCTC can use ‘AskDisha’ AI chatbot for help with enquiries, ticket bookings

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All users IRCTC can use ‘AskDisha’ AI chatbot for help with enquiries, ticket bookings




Indian Railway Catering and Tourism Corporation (IRCTC) has launched Artificial Intelligence (AI) powered chatbot– Ask Disha ((Digital Interaction to Seek Help Anytime) to help its users answer various queries. The chatbot is special computer programme designed to simulate conversation with users, especially over the internet. It has gone live on IRCTC’s next-gen e ticketing website and soon will be integrated on the IRCTC Rail Connect Android app.



It has also been said in the statement that the service will soon be voice-enabled, and it will be integrated into the IRCTC app for Android.

IRCTC, Indian Railway Catering and Tourism Corporation, has been known for quite some time from its slow back-end infrastructure during online booking of train tickets. He said, things have improved significantly in the past few years. IRCTC recently launched its revised website with a new interface and host of new features to make the website more user-friendly. In addition to the new interface, the company drowned its toes in the future by launching artificial intelligence-based chatboots called 'AskDisha'.

Diving into details about the launch of the chatbot, AskDisha really means Digital Interaction to Seek Help Anytime. The chatbot is meant to improve the customer services department of IRCTC where it has long been known to lag behind. According to an official statement by IRCTC, AskDisha is meant to “offer greatly improved and intuitive customer support” while answering to the queries by the customers about all the services that IRCTC currently provides in a number of regional languages.

The statement also added that the service will soon be voice-enabled, and it will be integrated into the IRCTC app for Android. Taking a closer look at the chatbot, it is powered by a company called CoRover, and it prompts users with possible queries that they may want to ask as soon as the user starts typing.

The chatbot is geared more towards answering generic questions about booking, and will prompt you to identify questions that may match your query from a list. In case users have asked a separate question, the chatbot directs the user to the customer care email and the contact number of the customer care helpline for IRCTC. Users can also rate the interactions with the chatbot in terms of how helpful they were with the help of emoji at the bottom of the chatbot window.
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